If the operating address verification fails, it could be due to several reasons. Below are some common issues and steps to resolve them:
Common Reasons for Failure
- Incorrect or Outdated Documentation: The documents provided are either outdated or do not match the required criteria.
- Inconsistent Information: The address details on the submitted documents do not match the information provided during the application process.
- Insufficient Documentation: Not enough documentation was provided to verify the address.
- Non-Recognizable Documents: The submitted documents are not recognized as valid proof of address (e.g., non-official documents).
- Illegible Documents: The uploaded documents are not clear or readable.
Steps to Resolve Issues
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Review Documentation Requirements:
- Ensure that the submitted documents are official and meet the verification criteria (e.g., utility bills, lease agreements, bank statements, etc.).
- Make sure that the documents are recent, typically dated within the last 3 months.
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Provide Additional Documentation:
- If the initial documents were insufficient, provide additional documentation that can serve as proof of the operating address.
- Examples include recent utility bills, additional lease agreements, or more recent bank statements.
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Clear and Readable Documents:
- Ensure that all documents are clear, legible, and fully visible in the submitted images or scans.
- If necessary, re-upload clearer versions of the documents.
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Contact Customer Support:
- If you are unsure why the verification failed, contact Paysend's customer support or your account manager for detailed feedback and guidance on the required documents.
- They can provide specific reasons for the failure and suggest appropriate documents to resolve the issue.
Specific Instructions
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Update Address Information:
- Double-check the provided address details in your account and update them if necessary to match the documents.
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Use Alternative Documents:
- If a particular type of document is not accepted, try using an alternative form of address verification (e.g., a tax document if a utility bill was not accepted).
Verification Reattempt
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Re-upload Documents:
- Once you have the correct and consistent documents, re-upload them through the designated verification portal.
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Follow Up:
- After re-submitting, follow up with Paysend’s compliance team to ensure the documents are processed promptly.