If you encounter issues with verifying your identity, please follow these steps:
1. Check the entered information
Ensure that all the details you’ve provided match exactly with your official documents.
2. Re-upload documents
Try uploading documents in higher quality if the images are unclear or of low resolution.
3. Use alternative documents
If your primary document isn't accepted, you can upload an alternative document to verify your identity.
4. Check your email
We may have sent you a request for additional information or clarification.
If the issue persists after following these steps, please get in touch with our support team for further assistance. We aim to make the verification process as simple and convenient as possible for you.